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Privacy Policy

Prime Pilot AI Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Prime Pilot AI Ltd, registered in England & Wales. Contact: hello@primepilot-ai.com

2. Data We Collect

  • Contact information: name, email address, phone number, firm name — provided when you submit a form or contact us.
  • Usage data: pages visited, time on site, browser type, device, IP address — collected automatically via cookies and analytics.
  • Communication data: records of correspondence when you contact us.

3. How We Use Your Data

  • To respond to your enquiries and provide our services.
  • To send marketing communications (only with your consent).
  • To improve our website and services through analytics.
  • To comply with legal obligations.

4. Lawful Basis for Processing

  • Consent: marketing communications and non-essential cookies.
  • Legitimate interest: improving our services and website functionality.
  • Contractual necessity: delivering services you have requested.
  • Legal obligation: compliance with applicable laws.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g. hosting, analytics, email) who process data on our behalf under appropriate agreements. We may also disclose data where required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact data is typically retained for 24 months after last interaction unless you request earlier deletion.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access, rectify, or erase your personal data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for full details.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

11. Contact

For any data protection queries, contact us at hello@primepilot-ai.com.